Frequently asked questions

1. What is Axon Cars?

Axon cars is a premier self-drive car rental service, offering a wide range of vehicles for you to rent and drive yourself. We provide the freedom and flexibility to explore not only top tourist destinations but also cities, towns, and scenic routes at your own pace. Whether you're on a business trip, a weekend getaway, or a long vacation, Axon ensures a comfortable and convenient travel experience. Enjoy the liberty to visit cultural landmarks, historical sites, natural wonders, and much more with our reliable and well-maintained fleet of cars.

2. How do I book a car with Axon Cars?

You can book a car through our website or mobile app. Simply select your desired vehicle, choose your rental period, provide necessary details, and complete the payment process. Please note that doorstep delivery is not accessible between 00:00 am to 06:00 am.

3. What documents do I need to provide to rent a car?

You need to provide a valid driving license, a government-issued photo ID (like Aadhar Card, Passport, or Voter ID), and a credit/debit card/UPI for payment and security deposit purposes. International driver’s Permit (IDP) is accepted for foreign nationals/NRI’s and is valid only for light motor vehicles.

4. What types of vehicles are available for rent?

We offer a variety of vehicles, including hatchbacks, sedans, SUVs, and luxury cars, to cater to different needs and preferences.

5. Is there a minimum age requirement for renting a car?

Yes, the minimum age requirement to rent a car with Axon cars is 20 years. Drivers must also have at least one year of driving experience of LMV.

6. Minimum Booking Time?

The minimum booking time can be opted for a period of 12 hours.

7. How early can I book a vehicle?

Booking can be done as early as 3 hours in advance, subject to availability.

8. Can I extend my rental period?

Yes, you can extend your rental period, subject to availability with the charge of INR 400 for booking modification. Please contact our customer support team as soon as possible to request an extension. In case a car is not available for the desired extended period, the amount will be charged as per the fee schedule (and the vehicle model).

9. Will I get reimbursement in case I return the vehicle before the end time?

We regret to inform you that returning a car early does not qualify for any discounts.

10. What is included in the rental cost?

The rental cost includes the base rental fee, basic insurance coverage, total duration in hours for which the car is booked, and a specified number of kilometers per day. Additional kilometers will be charged at a nominal rate.

11. Kilometers Limit?

We offer three options to meet your mileage needs: 160 km, 320 km, and Unlimited km. Enjoy the freedom to choose the plan that best suits your travel requirements.

12. Is Speed Limit Activated?

Yes, the speed limit varies between 80 km/hr in cities and 120 km/hr based on national highways or state highways rules/policies. Axon cars always advises adhering to city speed limits, and any fines incurred will be the responsibility of the user. Exceeding these speed limits will result in a Speed Regulation Penalty of Rs 1000 per instance.

13. Parking/Toll Tax Other State Tax Payable by?

The user of the car pays for the parking/toll and other taxes.

14. Documents required when driving across state borders?

When driving across state borders, it's essential to have the following documents:

  • Your driving license
  • Car registration documents
  • Self-Drive License
  • All India Permit
  • Car fitness certificate
  • Insurance copy
  • PUC (Pollution Under Control) certificate

15. Is fuel included in the rental cost?

Fuel is not included in the rental cost. The car will be provided with a basic level tank, and you are required to return it with the same level. Any difference in fuel level will be charged accordingly.

16. What if I return the car late?

Returning the car late will incur additional charges. Please refer to our late return/cancellation policy in the rental agreement for specific details.

17. Are there any hidden charges?

No, we believe in transparent pricing. All charges, including rental fees, security deposits, and any applicable taxes, will be clearly mentioned during the booking process.

18. What should I do in case of an accident or breakdown?

In case of an accident or breakdown, contact our 24/7 customer support team immediately by mailing us at support@axoncars.com. We will provide roadside assistance and guide you through the necessary steps.

19. Can I drive the car outside UP?

Yes, you can drive our cars to many destinations as our vehicles have an All India Permit. Just inform us of your travel plans at the time of booking.

20. Is there a limit on the number of kilometers I can drive?

Each rental comes with a specified number of free kilometers per day. Additional kilometers will be charged at a nominal rate. Please refer to your rental agreement for specific details.

21. Can I cancel my booking?

Yes, you can cancel your booking. Our cancellation policy is outlined in the rental agreement, including any applicable fees for cancellations made within a certain period before the rental start time.

22. How do I contact Axon cars customer support?

You can reach our customer support team through support@axoncars.com. We offer 24/7 support to assist you with any queries or issues.

23. Do I need to sign a rental agreement?

Yes, you will need to sign a rental agreement at the time of vehicle pick-up. This agreement outlines the terms and conditions of the rental, including your responsibilities as the renter.

24. How do I report any issues with the car?

Please inspect the car thoroughly before starting your rental. If you find any issues, report them to the delivery executive immediately. For any problems encountered during the rental period, contact our customer support team.

25. Is there a security deposit?

Yes, a refundable security deposit of INR 5000 is required at the time of booking. The amount will be processed on the same working day when the car is inspected upon return, provided there are no damages or policy violations. This may take 7-10 working days for the amount to reflect in your bank account.

26. Fee Schedule
S.No. Description of Charges Charge Rate
1 Late Return Charges Charged on hourly basis: Rs.200-500 (subject to car segment)
2 Fuel Penalty Returning with less fuel than provided: Rs.100 per missing liter
Overfuel return: No refund
3 Cleanliness and Maintenance Excessive dirt or trash inside the vehicle: Rs.800
Smoking inside the vehicle: Rs.1000
Pet hair or odor without prior notification: Rs.1000
4 Damage Charges Scratches or dents: Rs.1,000 per incident
Major damage requiring repair: Cost of repair + Rs.2000 administrative fee
Loss or damage to accessories: Cost of replacement + Rs.500 administrative fee
5 Unauthorized Usage Driving outside the designated area: Rs.2000
Unauthorized driver: Rs.5000
Tampering Vehicle's GPS or Dashcam: Rs.20,000 + administrative fee
Tampering with the vehicle’s odometer: Rs.10,000 + potential legal action
6 Document Noncompliance Failure to present required documents: Rs.1000
Loss of vehicle documents or keys: Cost of replacement + Rs.2000 administrative fee
7 Traffic Violations Fines for traffic violations: Actual fine amount plus Rs.500 administrative fee
8 Roadside Assistance Requesting roadside assistance: Rs.1500 per incident
9 Unauthorized Modifications Making unauthorized modifications: Rs.5,000 plus cost of restoring the vehicle to original condition
10 Early Return Noncompliance Returning early without notice: No discounts or refunds (as per Early Return Policy)
11 Speed Regulation Penalty Crossing speed limit of 80 km/hr in cities and 120 km/hr (on allowed national or state highways): Rs.1000 per incident
Car Parts Estimated Price (₹) Depends On Car Segments
S.No. Car Parts Estimated Price (₹) Depends On Car Segments
A Exterior Parts Front Bumper: 5,000 - 10,000
Rear Bumper: 4,000 - 9,000
Headlight Assembly: 3,000 - 8,000
Tail Light Assembly: 2,500 - 6,000
Side Mirror (each): 1,500 - 3,500
Windshield: 5,000 - 15,000
Door (each): 7,000 - 20,000
Hood: 8,000 - 15,000
Trunk Lid: 6,000 - 12,000
Fender (each): 4,000 - 7,000
B Interior Parts Dashboard: 10,000 - 25,000
Seat (each): 5,000 - 20,000
Infotainment System: 15,000 - 40,000
Air Conditioning Unit: 12,000 - 30,000
Carpet/Floor Mats: 1,500 - 5,000
Steering Wheel: 4,000 - 10,000
C Mechanical Parts Engine: 50,000 - 200,000
Transmission: 30,000 - 150,000
Radiator: 10,000 - 25,000
Alternator: 7,000 - 20,000
Battery: 5,000 - 15,000
Brake Pads (set): 2,000 - 6,000
Brake Discs (each): 3,000 - 7,000
Suspension (each): 10,000 - 30,000
Exhaust System: 8,000 - 25,000
D Miscellaneous Parts Tyre (each): 3,000 - 12,000
Alloy Wheel (each): 5,000 - 15,000
Wiper Blades (set): 500 - 1,500
Fuel Pump: 7,000 - 15,000
Timing Belt: 3,000 - 10,000
Spark Plugs (set): 1,000 - 3,000
Fuel Injector (each): 5,000 - 12,000
E Others Mechanic Notes: Subject to inspection of vehicle
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