Cancellation policy

1. Cancellation Policy

Cancellation by User:

  • More than 48 hours before the rental start time: Full refund minus a nominal cancellation fee of INR 400.
  • 24 to 48 hours before the rental start time: 50% refund of the total rental amount.
  • Less than 24 hours before the rental start time: 25% refund of the total rental amount.

Cancellation by Axon Cars:

In the unlikely event that Axon cancels your booking due to unforeseen circumstances, you will receive a full refund of the rental amount.

2. Refund Policy

Processing Time:

Refunds will be processed within 7-10 business days from the date of cancellation.

Mode of Refund:

Refunds will be issued to the original mode of payment used during booking.

Partial Refunds:

There is no partial refund policy; however, exceptions may be considered on a case-by-case basis, and Axon’s decision will be final.

3. Early Return Policy

No Discounts for Early Return:

We regret to inform you that returning the vehicle earlier than the scheduled end time does not qualify for any discounts or partial refunds.

4. Special Circumstances

Force Majeure:

In cases of natural disasters, governmental restrictions, or other force majeure events, Axon will evaluate refund requests on a case-by-case basis.

5. Contact Information

Customer Support Email: support@axoncars.com

For any disputes or issues regarding cancellations and refunds, please contact our customer support team. We are here to assist you and ensure a smooth resolution process.

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